Subscription Policy

We built our subscription to be the opposite of a trap. Here's exactly how it works.

What you're signing up for When you choose Subscribe, you're enrolling in a recurring order of your Denra hair supplement delivered every 30 days at your subscription price (shown before checkout) per shipment, plus any applicable tax and shipping. We show these terms before you check out, and we only enroll you when you actively choose to subscribe.

When you're billed Your card is charged when each order is prepared for shipment, on your recurring schedule, until you cancel. Your first charge is at your initial purchase.

We remind you before every renewal We send a reminder email 3 days before each renewal so you always know a charge is coming and can skip, change, or cancel first.

Skip, pause, change, or cancel — anytime You're in control from your account portal at denra.co/account: - Skip your next shipment - Pause for as long as you need - Change your frequency, quantity, or next ship date - Cancel entirely

You can also email support@denra.co and we'll take care of it. No phone calls, no retention maze, no "call during business hours to cancel."

Cancellation deadline To stop an upcoming order, cancel or skip before it's billed/prepared for shipment — generally by at least 2 days before your scheduled renewal date. Changes made after an order has been prepared apply to the following order.

No hidden lock-in There's no minimum number of orders and no cancellation fee. There is no minimum number of orders and no long-term commitment.

Refunds after a renewal Canceling stops future orders but doesn't automatically refund an order that already processed. If a renewal order already shipped, refunds follow our Returns & Refund Policy. If you forgot to cancel and reach out promptly after a renewal, contact us — we'll do our best to help within that policy.

Price changes If subscription pricing changes, we'll notify you in advance; changes apply to future orders, and you can cancel anytime before they take effect.

Failed payments If a charge fails, we may retry and email you to update your payment method. Orders won't ship until payment succeeds.

Questions? Email support@denra.co.