Shipping policy

Where we ship We currently ship withinthe USA . We do not offer international shipping at this time.

Order processing Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM ET (and orders placed on weekends or holidays) begin processing the next business day. You'll receive a confirmation email at checkout and a shipping email with tracking once your order is on its way.

Carriers & delivery estimates We ship via USPS and UPS. Estimated delivery after processing: - Standard: 3–5 business days - Expedited: 2–3 business days

Delivery estimates are not guarantees; carrier timelines can vary.

Shipping cost & free shipping Shipping is calculated at checkout. We offer free standard shipping on all U.S. orders, including subscriptions.

Subscription shipping Subscription orders ship automatically on your selected schedule. You'll get a reminder before each order. See our Subscription Policy.

Delayed packages If tracking hasn't updated or your package is running well past the estimate, please contact us at support@denra.co. We'll help you trace it. Delays caused by the carrier, weather, or events outside our control are unfortunately not within our power to expedite, but we'll do everything we can.

Lost or stolen packages If tracking shows delivered but you don't have your package, first check with neighbors/household and your building's mailroom, then contact us within 14 days. We'll help open a carrier investigation. We’ll help you file a claim with the carrier and, where appropriate, arrange a replacement or refund. We are not able to take responsibility for packages confirmed delivered to the address you provided, but we will always try to help.

Wrong or incomplete address Please double-check your address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment; [additional shipping may apply]. If you catch a mistake, email us immediately — we can often fix it before the order ships.

Damaged in transit If your order arrives damaged, email support@denra.co within 14 days with photos of the product and packaging, and we'll make it right.

Questions? Email support@denra.co.