Refund policy

Our guarantee We want you to feel good about your purchase. If you're not satisfied, you may request a refund under our 60 day guarantee, subject to the terms here. (Because supplements are consumable, this is a satisfaction guarantee, not a money-back promise of any specific result. Hair takes time, and we'll never promise an outcome.)

Unopened products Unopened, unused bottles in original condition may be returned within 30 days of delivery for a refund of the product price.

Opened products Because this is a consumable health product, we handle opened bottles through our satisfaction guarantee. If you've taken the product and it isn't right for you, contact us within 60 days of your original order and we'll refund . We may limit this to one guarantee refund per customer to keep it fair for everyone.

Damaged or incorrect items If you received a damaged, defective, or incorrect item, email support@denra.co within 14 days of delivery with your order number and photos. We'll replace it or refund it at no cost to you — including return shipping if a return is needed.

How to start a return or refund Email support@denra.co with your order number and the email used at checkout. We'll respond within 1–2 business days with next steps.

Refund method & timing Approved refunds are issued to your original payment method. Please allow 5–10 business days after we process the refund for it to appear, depending on your bank or card issuer.

Return shipping For change-of-mind returns of unopened product, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, we cover it.

Subscriptions: cancellation vs. refund These are different: - Canceling a subscription stops future orders. You can cancel anytime in your portal at denra.co/account or by emailing us. Canceling does not automatically refund an order that already shipped. - Refunds apply to orders already placed and are governed by this policy. If a subscription order already shipped, a refund (if eligible) follows the rules above. See the Subscription Policy for renewal timing and the pre-billing reminder.

Final sale / exceptions Gift cards are non-refundable. Any promotional or bundled items will have their terms noted at the time of purchase.

Fair-use note We reserve the right to decline returns or refunds that fall outside this policy or that show signs of abuse (for example, repeated guarantee claims or returns of substantially used product beyond the stated terms). This protects honest customers and lets us keep offering a generous guarantee.

Questions? Email support@denra.co.